Terms of Engagement

Last updated: June 2026 · A plain-English summary; each engagement is governed by a signed Master Service Agreement and Statement of Work.

Services and fees

• Revenue leak check, free. An honest look at where enquiries and quotes are leaking out of your business. No obligation.
• The outsourced revenue department, £297 per month. We find prospects, contact them on your behalf, follow up every enquiry and quote, recover old and lost leads, and book qualified sales appointments into your calendar. Includes target list building, done-for-you calling, multi-touch follow-up, callback scheduling, email and SMS follow-up, appointment confirmations, no-show recovery, CRM and pipeline tracking, prospect notes, call recordings, call QA, AI analysis of calls and objections, script improvement, past-customer winback and review requests, and basic monthly reporting. Monthly rolling; cancel any month with 30 days’ notice.

All fees are fixed and published. We do not take percentages of your jobs.

Our guarantee

• 2 qualified appointments in 30 days, or we refund every penny and work the next 30 days free. If we do not deliver at least 2 qualified appointments during the first 30 days of the engagement, we refund the full £297 for the month and work the next 30 days at no charge.
• Ownership: your domain, accounts and customer data remain yours. The prospect database and pipeline are yours, and everything is handed over if the engagement ends.
• No lock-in: the monthly engagement is rolling. Cancel any month with 30 days’ notice and keep the prospect database and pipeline.

What counts as a qualified appointment

An appointment counts toward the guarantee only if every one of the following is true of the prospect and the booked next step:

• they are the correct type of customer for the business, inside the agreed territory, and meet the agreed minimum job or customer criteria;
• they are a decision maker or a legitimate buying contact, and have a genuine interest or need;
• they have explicitly agreed to a call, quote, walkthrough, survey or demo, and that next step is booked on the calendar.

An appointment is not counted if it is an opt-out, a complaint, a wrong number, an automatic reply, or a prospect who does not meet the agreed criteria.

We do not guarantee closed revenue, jobs or response rates. Closing, pricing and attending quotes stay with the client. Our only promise on results is the qualified-appointment guarantee above.

Your responsibilities

• The contact data you give us is your own first-party enquiry/quote data, collected by your business. We refuse bought, rented or scraped lists.
• You confirm a lawful basis to contact the people we work for you, and provide any known opt-outs for suppression. Calls and texts are run in line with UK rules (TPS/CTPS screening, and consent where required for consumer contact).
• You approve the target list, the qualification bar, the territory and the exact message copy before anything is sent. Outreach runs in your business’s name.
• Someone in your business is available to take qualified appointments when they land on the calendar.

Data handling

We act as your data processor under a signed Data Processing Agreement: documented instructions, confidentiality, access controls, a disclosed sub-processor list, assistance with data-subject rights, and deletion or return of your data at the end of the engagement. Anyone who opts out is added to a permanent suppression list.

Liability

Our total liability under an engagement is capped at the fees you have paid for that engagement. Nothing in these terms limits liability that cannot lawfully be limited.

Governing law

These terms and all engagements are governed by the law of England and Wales.